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We aim to process and dispatch all orders within 24 hours. However, we cannot accept responsibility for any losses resulting from delivery delays.

Please ensure all contact details are accurate before placing your order so we can reach you if any delivery issues arise. Adding a phone number at checkout is especially helpful.

International Shipping & Customs Fees
All international orders are sent via Royal Mail Tracked International. Deliveries outside the UK may be subject to import taxes, customs duties, and/or additional fees set by the destination country. Customs processing times may also cause delays. These charges are unpredictable and are the responsibility of the customer.

Click & Collect (Free)
You can choose to collect your order for free from our Newbury store.

Get in Touch
If you have any questions about shipping, please contact us via email at contact@lunauk.co.uk or call 01635 622385.

Thank you.